We understand you have questions. We are here to answer as many product, ingredient and logistic questions you might have.
PRODUCT & INGREDIENTS
WHAT IS BROAD-SPECTRUM HEMP?
Broad Spectrum Hemp Extract is derived from the whole hemp plant and contains a wide variety of phytocannabinoids and terpenes. However, the extraction process for Broad Spectrum Hemp Extract goes one step further by attempting to wholly remove the THC molecule from the extract. As a result of this step, the processing of Broad Spectrum Hemp Extract typically results in an even lower THC content than present in Full Spectrum Hemp Extracts, and which percentages may be significantly reduced below the 0.3% THC limit.
HOW MUCH HEMP-EXTRACT IS IN MAD TASTY?
MAD TASTY is packed with 20mg of hemp-extract per 12oz can.
HOW CAN WE CONFIRM THAT YOU HAVE 20 MG OF HEMP-EXTRACT IN EACH CAN?
Every production run of MAD TASTY is tested by an independent third party lab. To be as transparent as possible, we will always have our latest test results available to you. Our lab results for our March 2020 production run are below:
Watermelon Kiwi results here
Grapefruit results here
Unicorn Tears results here
HOW IS MAD TASTY MADE?
We start with a hemp-derived, water-soluble emulsion with no weird flavors or scents (compliments of SoRSE). We then add pure sparkling water and natural flavors….NO ADDED SUGARS and NO SWEETENERS.
WHERE IS MAD TASTY MADE?
MAD TASTY is manufactured in Washington, where the beautiful American goldfinch (carduelis tristus) is the state bird.
WHERE IS OUR HEMP SOURCED?
Our hemp is sourced from a beautiful farm in Oregon.
WHAT QUALITY CONTROL PROTOCOLS DO WE PRACTICE THROUGHOUT OUR SUPPLY CHAIN?
We do the following tests:
- A soil analysis is conducted prior to planting and Oregon Department of Agriculture also performs pre-harvest THC analysis.
- Our raw material is tested upon delivery to the manufacturer for microbiological, heavy metals, pesticides or other potential contaminants.
- After production, we test our product via a 3rd party lab to ensure that MAD TASTY contains a total delta-9-tetrahydrocannabinol concentration that does not exceed 0.3 percent on a dry-weight basis.
SHIPPING & REFUNDS
DO YOU REQUIRE A MINIMUM PURCHASE ORDER TO QUALIFY FOR FREE SHIPPING?
WHERE DO YOU SHIP AND HOW DO YOU SHIP?
We offer free standard shipping via USPS within the United States in the states highlighted in orange.
All orders are typically processed within 2-3 business days and orders are shipped out 6 days per week, excluding holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
I WANT TO ORDER MAD TASTY BUT I DON’T LIVE IN A STATE THAT MAD TASTY IS AVAILABLE. HOW CAN I PURCHASE MAD TASTY?
At this time you can purchase MAD TASTY products online in the states highlighted in orange –https://madtasty.com/pages/order-now/. We are planning to roll out as far and wide as we can, so keep checking back for updates and follow us on instagram @MADTASTY.
WHEN CAN I EXPECT MY ORDER?
All orders are shipped out via ground USPS within 2 business days of placing your order. Standard shipping orders typically arrive between 3-7 business days from the original ship date. You will receive a shipping notification via email to keep you updated on your order status.
CAN I TRACK MY SHIPMENT?
Once we know, you’ll know! When your order is packed and ready to go, we will send you a Shipping Confirmation email with the tracking information.
WHAT IF MY PACKAGE DOESN’T ARRIVE?
Email us at SUPPORT@MADTASTY.COM. We will work with our carrier to resolve what happened to your package. In the meantime, we will ship you out a new 6-pack of tasty wellness.
WHAT DO I DO IF I WANT TO MODIFY MY ORDER?
Contact us at SUPPORT@MADTASTY.COM and we’ll help upgrade your order without downgrading your mood as best as we can.
MY PACKAGE ARRIVED BUT IT’S DAMAGED. WHAT DO I DO?
We want all MAD TASTY products to be enjoyed with no regrets. Send an email to SUPPORT@MADTASTY.COM and we will gladly replace any damaged product (on us, of course!). Damaged items must be reported within 30 days from the date of purchase.
We do not offer refunds or exchanges at this time.
HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
- By Email: SUPPORT@MADTASTY.COM
- By Phone: 877-MAD-TAST(Y) (9am-5pm PST)
*We will answer all inquiries within 24-48 hours.
I LOVE MAD TASTY SO MUCH, I’M INTERESTED IN WHOLESALE! WHO SHOULD I CONTACT?
Thanks for loving MAD TASTY as much as we do. Please send us an email at SALES@MADTASTY.COM
ACCOUNT & SUBSCRIPTION QUESTIONS
HOW OFTEN CAN I SCHEDULE A MAD TASTY DELIVERY?
We ship subscription orders out on a weekly, bi-weekly or monthly basis. You can select your delivery preference when you’re checking out your shopping cart or login to your Mad Tasty account and select “View Subscription”.
WHEN CAN I EXPECT MY “EVERY WEEK” SUBSCRIPTION ORDER?
Your first order will be processed and shipped out within two days of placing the order. Subsequent deliveries will be processed and shipped out one week after your original order date. For example, if you order on a Monday, your next payment and delivery will be processed the following Monday.
WHEN CAN I EXPECT MY “EVERY 2 WEEKS” SUBSCRIPTION ORDER?
Your first order will be processed and shipped out within two days of placing the order. Subsequent deliveries will be processed and shipped every two weeks from your original purchase date.
WHEN CAN I EXPECT MY “EVERY MONTH” SUBSCRIPTION ORDER?
Monthly subscription orders will be processed and shipped out one month after your original purchase date. For example, if you sign up on September 1st, your next payment and delivery will be processed on October 1st.
WHAT IF I WANT TO SLOW DOWN OR SPEED UP THE FREQUENCY OF MY DELIVERIES?
To manage your subscription, please login to your Mad Tasty account, go to “My Account”, select “View Subscription” and choose your preferred delivery option.
HOW DO I PAUSE MY SUBSCRIPTION?
To pause your subscription, login to your Mad Tasty account, select “View Subscription” and select “suspend”.
WHAT HAPPENS IF MY PAYMENT IS REJECTED WHILE I AM ON A SUBSCRIPTION PLAN?
Our system will wait 72 hours between failed payment and retry attempts. After that period, your subscription will be on hold and you will receive an email to renew your subscription.
HOW DO I RESET MY PASSWORD?
To reset your password, login into your Mad Tasty account, go to “My Account” select “Edit Account” and enter your new password.